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Fitzroy
(03) 9417 0869
Richmond
(03) 9421 1049

FAQ

How do I book a class?

The first step is to create a Universal Practice account through our booking system Mind Body Online, either on your smart phone or via the Mind Body or Universal Practice website. If you have any queries or require assistance please call 9417 0869 or email info@universalpractice.com.au and one of our Administrative Support Team or Physiotherapists will be able to assist you.

Can I attend a class if I have an injury?

Yes.  However if your are unsure how to manage your injury yourself, we recommend  you book a 30 minute consult with one of our physiotherapists for safe and specific injury management throughout our classes.

What do I need to bring to Universal Practice?

We require socks in all our Pilates Classes for hygiene reasons. If you forget your socks, we have them available for purchase for $8.

All Pilates, Yoga and Meditation equipment is supplied including mats. Please bring a water bottle if you wish to hydrate through the class.

We recommend loose fitting clothing for Physiotherapy Appointments, however if you are coming from work we have spare shorts for you to wear if your appointment requires.

Can I go into the Yoga Studio before the class starts?

We recommend coming to yoga early so that you can settle into and enjoy the ambience of the room.

We ask that anyone entering the yoga room before class starts, does so in silence – to respect those that are healing and taking time for themselves.

Can I come to Pilates early?

We recommend coming to Pilates early – so that you can stretch, use the foam rollers and spikey balls to prepare your body for class.

We ask that you do not start using the equipment until you Physiotherapist directs you.

Is Pilates appropriate for my Mum / Dad?

Absolutely. Many of Universal Practice clients are above the age of 40, with our most elderly clients being in their 80’s.

We recommend these clients booking an Initial Pilates Assessment with one of our Physiotherapists so that the Physiotherapist can guide them toward the style of Pilates that is right for their body.

Are you employing Physiotherapists or Administrative Staff, and how do I apply?

We are always looking for team members that are intelligent, passionate, creative and aspire to be at the forefront of medicine.

Please drop into the studio and attend a class before submitting your resume. This way you will be able to experience what we do, and you will know whether or not we are the right fit for you.

Then if you are interested, please send your resume to andrew@universalpractice.com.au

Does Universal Practice run Corporate Classes?

Yes, we have numerous partnerships with like-minded organisations.

Please enquire; andrew@universalpractice.com.au

What is the Membership Terms and Conditions?

*Please note all Memberships including the 2 Week Introductory Offer are subject to our Cancellation Policy and the following relevant terms – see below. It is the client’s responsibility to be aware of these terms prior to purchase.

Flexible Membership Terms:

Includes:
– Foundation Reformer Pilates & Yoga Membership
– Reformer Pilates Membership
– Yoga Membership

A 3 month minimum lock-in period applies to all new flexible memberships.

This 3 month minimum lock-in period is a fixed term and does not allow for suspensions or termination within this first 3 months, unless approval is granted before sign up.

After the 3 month minimum lock-in period, the membership may be canceled or suspended at any time by the client, in accordance with our suspension and termination terms (see below).

Flexible Memberships may be subject to price increase, but will be communicated to you in writing 4 weeks prior to any change.

Flexible members may attend an unlimited number of group classes outlined during the period of membership.

Flexible memberships are not redeemable for any Physiotherapy Treatments, Individual Sessions or Clinical Pilates.

Memberships will continue beyond the 3-month minimum lock-in period with a weekly direct debit unless Universal Practice is notified of a termination request in writing (see Termination Policy below).

All bookings are subject to Universal Practice’s Cancellation Policy.

All memberships will be suspended for a two week ‘rest’ period over Christmas/New Year and you will not be charged during this time.

Fixed Term Membership Terms:

Includes: 3 Month Unlimited Yoga Membership

The fixed term 3 Month Unlimited Yoga Memberships allows an unlimited number of Yoga Asana, Ropes Yoga, Yin Soundbath, Yin Yoga and Meditation classes during the period of membership.

Fixed term memberships have a single up front cost, and commence from the date of purchase.

Fixed term memberships are not redeemable for any Physiotherapy Treatments, Individual Sessions or Clinical Pilates.

You may apply to Universal Practice in writing for one suspension (of no less than 2 weeks and no more than 4 weeks) of your fixed term membership prior to commencement of the membership. Once you have commenced your Fixed term membership there are no suspensions or terminations.

All bookings are subject to Universal Practice’s cancellation policy.

All memberships will be suspended for a two week ‘rest’ period over Christmas/New Year and you will not be charged during this time.

2 Week Introductory Offer Membership Terms:

Introductory memberships are available once to new customers of the Universal Practice studio and are valid for a period of 2 weeks from the date that the first class is booked or attended.

Once an Introductory Membership ends, you will need to select a membership option or purchase classes individually or in packs to continue use of the studio.

Introductory members may attend an unlimited number of Reformer Pilates, Reformer Athlete, Ante and Post Natal, Yoga Asana, Ropes Yoga, Yin Soundbath, Yin Yoga and Meditation classes during the 2 week membership period, excluding any Physiotherapy Treatments, Individual Sessions and Clinical Pilates.

All bookings are subject to Universal Practice’s Cancellation Policy. Universal Practice reserves the right to terminate the membership of any client that late-cancels or does not attend more than two classes during their 2 Week Introductory period.

2 Week Introductory Memberships are not able to be suspended, and are non-refundable once commenced.

Payment:

All Flexible Memberships operate on a weekly direct debit from your stored credit card in Mindbody (a secure system). Payment will continue unless notified (see Termination Policy below).

The 2 Week Introductory Offer and the 3 Month Unlimited Yoga Membership is one off payment that can be made online or in the studio.

Class Cancellations and Failure to Attend:

We know life gets in the way of your schedule sometimes and we are happy for you to modify your booking at any time up until 10 hours beforehand.

Reformer Pilates: If you cancel less than 10 hours prior to your class, for all membership types the cancelation fees is $20.

Yoga: If you cancel less than 2 hours prior to your class, for all membership types the cancelation fees is $10.

We will process this automatically via your stored credit card details and you will be notified of this via email. If you do not have your credit card details stored, we will request payment over the phone, or when you next frequent the studio.

Once you’ve received the booking confirmation via email, you have accepted these conditions.

Cancellations via Facebook or Instagram will not be accepted.

Some classes book out so we recommend booking in advance to avoid disappointment.

Waitlists

We have live waitlists available to all our clients to improve the availability of our classes. If you are on the waitlist and no-longer able to attend please remove yourself from the waitlist. This is because you are potentially preventing others from attending. We have many clients that live close by and are able to attend classes with short notice.

You will receive an automatic notification via text or email (depending on your alert configuration in Mindbody and on your App) if you are moved from the waitlist to the class. If you are unsure of if you have this set up on your mobile device or through your Mindbody Account, then please ask for assistance from our Studio Coordinators.

The cancelation policy may still be enforced for clients that are moved from the waitlist into the class that late-cancel or fail to attend a class.

Membership Suspension:

You must provide Universal Practice with at least 2 weeks written notice of desire to suspend your membership. This ensures that the correct measures are put in place to cease credit card or direct debit payments planned for the period you are away.

Suspension is granted for no less than 1 week at a time and for a maximum of four weeks per calendar year. Please email requests to info@universalpractice.com.au

Our policy is that we do not allow for Membership Suspensions within the minimum 3 month lock-in period. However, if you do require a Membership Suspension during this time, and a request is made prior to commencing your membership, approval may be granted. In this case any suspended timeframe does not count towards the minimum lock in period of 3 months

Membership Termination:

After the minimum 3 month lock-in period, you must provide Universal Practice with at least 2 weeks written notice to terminate your membership. Weekly payments due to be debited within those two weeks will be processed. Please email request to info@universalpractice.com.au

Membership Termination by Universal Practice:

Universal Practice may terminate your membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

Additionally, you may terminate your membership if you become affected by a long term or permanent injury or illness that will prevent you from using our services.

Termination will take effect from the date we receive written confirmation from a medical doctor that your injury or illness will exceed a period of 4 weeks.

A Universal Practice Physiotherapist may also allow you to terminate or suspend your membership due to injury after a Physiotherapy Consult.

Termination of contracts before their completion must be paid in full.

Courses, events and workshops must be cancelled with 24 hours notice. Any cancellations outside this window will not be refunded.

Is there a Privacy Policy you follow?

Universal Practice adheres to the Federal Privacy Act, which encompasses 10 National Privacy Principles which govern the management of client’s health information.

The act specifies the management of health information and privacy in relation to collection, consent, use and disclosure, other purposes for use or disclosure of health information, mandatory reporting, legal proceedings, training and education, public health and safety, research and statistics, and transfer of information to another health service provider.

For more information visit www.privacy.gov.au